The hard work of one of a North East Ambulance Service dispatch managers was recognised at this year’s Ambulance Leadership Forum Gala Awards.
Andy Bell joined NEAS in 2000 as a call handler, having spent six years working for BT as an emergency operator; after spending eight years as a duty manager within the dispatch team in the Operations Centre, Andy is now one of the assistant service managers leading the team.
With a wealth a knowledge, Andy is described by his team as the ‘go-to’ person for information and advice.
Last year, he also temporarily stepped in as a section manager within the call handling team, where he was able to enrich the call handling process within NEAS, including improvements to the coaching process.
Having been the worthy recipient of last year’s Chairman’s award at the Trust’s Beyond the Call of Duty Awards in recognition of this work, Andy was put forward for the Emergency Operations Centre category at this year’s Ambulance Leadership Forum Gala Awards.
He said: “It was a fantastic event and I felt truly inspired after listening to such wonderful speakers from around the globe. I’m proud to work for NEAS and was genuinely overwhelmed in being presented with a national award.
“The people I work with feel more like family than colleagues and you always want to do your best for family. My wife said afterwards that she wished she worked for NEAS as I work with some smashing people and I have to agree with her.”