Meet the new woman in charge of the region’s 999 and 111 calls

Meet the new woman in charge of the day to day management of the ambulance operations centres answering the North East’s 999 and NHS111 calls.

Sue Tucker, aged 49, has joined North East Ambulance Service (NEAS) as strategic head of the Emergency Operations Centre (EOC), which operates 24 hours a day, seven days a week, helping patients with their medical emergencies as well as anyone who is unsure which service to use.

The EOC houses the region’s call operators who last year answered more than one million emergency 999 and NHS111 calls, as well as a dispatch team, who were responsible for dispatching 380,000 emergency ambulances and arranging over 700,000 patient transport journeys in the last year, and a clinical assessment service, offering expert advice from a range of clinicians, including paramedics, nurses and GPs.

Sue joins NEAS after four years working in the Channel Islands as a senior officer for the States of Guernsey in the Office of the Committee for Health and Social Care.

With an extensive medical and managerial background, Sue is no stranger to NEAS, having supported the Trust to be the first ambulance service to pilot the NHS Pathways system and then returning to work with the NEAS team on the Single Point of Access project, which went on to become the NHS111 service we have today.

She said: “I’m genuinely delighted to be joining the team here at NEAS and having been given the opportunity to work within an organisation that has such a strong reputation for quality and always wanting to push the boundaries to improve services it delivers.  This new role offers me a wealth of exciting challenges, all of which I am looking forward to.”

Yvonne Ormston, NEAS chief executive, said: “It’s fantastic to welcome Sue into the NEAS team.

“With responsibility for the strategic development and management of our Emergency Operations Centre, Sue will oversee the delivery of safe and effective services to our patients and members of the public across the North East, whilst providing leadership, direction and management to the teams and maintaining a culture that supports the our values.

“Having just been awarded the new NHS111 contract, she will also be responsible for growing our clinical assessment service and integrating with other NHS services so that patients can have real confidence in the care they will receive.”

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