Welcome to Ambulance Matters

In the August edition of Ambulance Matters, we told you about the progress we have made in building up our Clinical Assessment Centre (CAS) as part of our efforts to increase care in the community and reduce pressure on emergency departments.

As part of this progress, we had the pleasure of welcoming Prof Keith Willett, Director for Acute Care to NHS England, to the North East in September.

During his visit, Prof Willett spoke about the integral role he expects ambulance services to play within urgent and emergency care.

Our focus in this edition will be on how we achieve that through our operations centre, home to our 999 and 111 services and the CAS.

At the end of October, we went live with the national Ambulance Response Programme (ARP), following the world’s largest clinical ambulance pilot.

Changing the performance standards, which were set back in 1974, will free up more ambulance crews to respond to emergencies. It also gives the opportunity to send the most appropriate response to each patient first time.

As we develop our operations model (eg. our staff skill mix and number of ambulances and cars) to match the new ARP model, our response to all categories of patients should improve.

The initial transition went really well and I hope to be able to update you on its progress in the next edition.

Other stories in this issue...

Clinical Assessment Service

Clinical Assessment Service

Read More
Community Pharmacy Referral Service

Community Pharmacy Referral Service

Read More
Patient NHS111 satisfaction on the rise

Patient NHS111 satisfaction on the rise

Read More
Transforming the way we work

Transforming the way we work

Read More