A Contact Centre manager at North East Ambulance Service has scooped a top national award for his services to the planning industry.
Richard Abdy, Workforce Scheduling and Planning Manager, was one of only five planning professionals nationally to be given a Forum Hero Award in recognition of his “exceptional personal contribution in developing the role of planning”.
The awards are organised by The Forum, the UK’s professional body for the planning industry.
Richard, who joined NEAS in 2011, manages the forecasting of demand and the scheduling of staff in the Contact Centre to ensure the trust has enough staff on duty at the right time to answer incoming calls to very strict call answer performance standards.
The NEAS Contact Centre is the first point of contact for patients in need of front line medical care or transportation, with bases in Newburn and Hebburn operating the 999, 111 and Patient Transport Services (PTS) for the whole of the North East 24/7 every day of the year.
Richard was nominated for the Forum Hero award by one of his team members, analyst Ben McAdam, in recognition of the contribution Richard has made to NEAS generally and for the help he has given him personally.
Richard said: “I’m passionate about people and numbers, I’m not just a number cruncher.
“This award is probably the best accolade I can get in the industry and, because it’s been voted for by your professional peers in other companies, it means a lot.”